Orders can be picked up from our store in Jyväskylä or we can ship them via post. In Finland it is also possible to ship orders via Matkahuolto's parcel service.
Orders are shipped in Finland as COD (Cash on Delivery), unless else is specified. On top of postages we charge 2 euros packing and billing expenses per shipped order.
In our trade we follow the Consumer Protection Act and the eCommerce rules made by the Federation of Finnish Commerce and the Finnish Direct Marketing Association.
We reserve the right to change prices. The selling price is the price on the product on our website at the moment of purchase.
If the ordered products are unavailable or out of stock we will always notify this to you. We also try to inform you what is the approximate time for backorder.
All products include the Finnish VAT (24%). Prices are subject to change without prior notice.
You have the right to return new and unused merchandise (with original contents and packaging) within 14 days of the original purchase.
Domestic Orders (Finland)
Up to 100€ + weight over 500g or width over 3cm -> post parcel -> 8.90€
Up to 100€ + weight under 500g and width under 3cm -> 1st Class letter -> 2.90€
Over 100€ -> Free Shipping
Our offer of free shipping applies to all online orders over 100€.
Free shipping does not apply to contract customers.
On all COD orders a COD fee of 4.50€ is added.
Weight over 500g or width over 3cm -> Itella Priority parcel -> 15.00€
Weight under 500g and width under 3cm -> Itella Small Priority parcel -> 5.00€
Itella Priority info
In some countries, the package will be delivered to the recipient directly. However, in some countries the recipient will need to pick it up from the nearest post office.
The countries in which the package will be delivered to the recipient directly include: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxemburg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, and the USA.
Shipping times depend on the destination country, but they are approximately the following:
- Nordic countries 2–5 business days
- Other European countries 3–7 business days
- The rest of the world 6–14 business days.
We will send the customer an e-mail containing the tracking code. To track the package using a tracking code please click this link: http://www.itella.fi/english/onlineservices/tools/itemtracking.html
We accept Paypal and IBAN/BIC bank transfers.